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Support...
Customer support is generally handled by phone. Since our software is "turnkey",
most of our customers are running the same version. Fixing problems and offering
advice is often very straight forward.
When we can't handle
the problem by talking on the phone, we can fix it efficiently by connecting to
your computer system using a secure communications package such as "PC Anywhere"
by Symantec or Microsoft's Remote Desktop using Terminal Services.
This is how we handle
installation and training too. It saves lots of time and expense.
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Customer Services
Direct customer service is available Monday through Friday 8:30 to 5:00PM.
We employ a 24 X 7 phone mail service that logs calls after hours.
We will make every effort to respond to your emergency calls should they arise.
(weekends and holidays excluded)
Technical Support
Phone: (413) 253-7535
: (413) 253-7553
Fax: : (413) 253-7453
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